Every customer enquiry,
followed up automatically.
Flowtask replies, qualifies, books and follows up every enquiry, even when you’re on the job. One simple system – set up and managed for you.
- First reply in under a minute
- Available 24/7
- Set up for you – no software to learn
What do the calls you miss cost you?
Set your two numbers: the result updates in front of you, and nothing is sent.
Conversion rate used: 25%. In other words, we assume only one missed call in four would have become a job. That is deliberately cautious.
An estimate based on your own numbers and a deliberately cautious conversion rate. Nothing here is a promise of results.
When you’re on the job, customers don’t wait.
An enquiry lands at the wrong moment, the reply comes late, the details get scattered and the job goes to the first tradie who answers. It’s not a lack of care – it’s a lack of time.
Missed calls & messages
An enquiry comes in mid-job, on the road or on a site visit. Nobody picks up.
Handling missed calls (FR)Slow replies
The customer wants a clear answer, right away. While they wait, they’ll often ring a few other tradies.
Scattered information
Texts, emails, notes and spreadsheets – keeping track of where each conversation stands quickly becomes impossible.
Forgotten follow-ups
A quote with no follow-up can sit unanswered, even when the customer still wants the job done.
A missed call can still turn into a job – as long as you reply within minutes.
A customer calls
A burst pipe needs an urgent call-out.
The call is missed
You’re on another job with both hands full.
The wait drags on
The customer waits and starts ringing other tradies.
Key details are missing
All you have is a number – the job, the suburb and the urgency are anyone’s guess.
The problem isn’t the enquiry.
It’s replying while you’re on the tools.
30 seconds on a job site.
The call is missed: Flowtask replies by text, qualifies the enquiry and offers a time slot. You get a complete enquiry without picking up.
How it works (FR)The missed call becomes a qualified enquiry.
Here’s what happens automatically, in real time, while you stay on the job.
Lead created
Name, mobile, source, job, suburb, urgency and photo are captured automatically.
Book & notify
The customer gets a booking link and you get a clear summary of the enquiry.
Follow up automatically
Follow-ups go out on day 1, day 3 and day 7, then a Google review request after the job.
An illustrative walkthrough based on the Flowtask demo. Every scenario is set up for your trade.
Your free Flowtask demo
- A walkthrough of the Flowtask flow, set up for your trade
- We go through your current follow-up and pinpoint what to strengthen
- What Flowtask could automate first for your trade
- No data migration, no software to install
From the demo to a system that runs for you.
20 to 30 minute chat
We work out where your enquiries stall – no jargon.
A demo built on your business
You see the flow set up for your trade and your rules.
Setup & support
We set it up, measure the results and adjust.
Flowtask organises every customer journey automatically.
A connected process that links messages, follow-ups and next actions, without tying you to your phone all day.
Capture
Every enquiry is picked up across all your channels – call, text, email, form and social.
Qualify
The right questions capture the job, the suburb and the urgency, so you can see what matters most.
Schedule
An appointment or the next action is offered, then routed to the right person.
Follow up
Follow-ups keep going until you have an answer, then a Google review request at the right time.
One system for the moments that win the job.
Switch on each piece as you need it – it connects to the rest and runs for you 24/7.
SMS & email replies
Instant acknowledgements and replies that sound like your business.
Enquiry qualification
Useful questions pin down the job, the suburb and the priority while you stay on the tools.
Appointment booking
Slots are offered, or the enquiry is routed to the right person.
Automatic appointment booking (FR)Centralised tracking
Contacts, statuses and next actions are visible in one place, at a glance.
Quote follow-ups
Scheduled follow-ups on day 1, day 3 and day 7 move every quote towards a decision.
Automatic quote follow-up (FR)Google review requests
The review request goes out at the right moment, once the job is done.
Getting Google reviews (FR)Each part has its own detailed guide (in French): automatic replies to missed calls, automatic appointment booking, quote follow-ups on day 1, 3 and 7 and Google review requests after the job. The rules worth knowing are explained on the blog, in French too.
Flowtask is set up around the way you work.
Not a one-size-fits-all template – your services, areas, hours and rules define every automation.
Your business
- 01 Services and pricing rules
- 02 Service areas
- 03 Hours and availability
- 04 Information to collect
- 05 Tone and wording of replies
Your rules
- 01 Qualification questions
- 02 When to book a job in
- 03 When you step in
- 04 Follow-up timing and steps
- 05 Exceptions to handle manually
From the first enquiry to the next referral.
Flowtask links every step – the customer never repeats themselves and you always know the next action.
Enquiry
Text, email or form
Reply
A clear acknowledgement
Qualification
Need and priority captured
Action
Appointment or quote
Follow-up
Quote follow-up and review
Fast replies, clear tracking and a consistent service.
Less time retyping replies, chasing details and following up by hand. More time on the work that pays.
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Reply even when you’re on the tools
The first reply goes out without waiting for you to be free.
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Know where every enquiry stands
The details and the next action are always easy to find.
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Deliver a consistent experience
Every enquiry gets the same clear follow-up, no exceptions.
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Prioritise enquiries ready to go
You step in where your judgement counts most.
What Flowtask sets up for a plumber.
How one enquiry unfolds, from the missed call to the review request. No customer is quoted: Flowtask is starting out, and real feedback will be published here once it exists.
A sole trader plumber, out on jobs all day. Calls come in while he’s working and go to voicemail. By the time he rings back in the evening, some customers have already booked another tradie.
Every missed call triggers an automatic text that replies, asks the right questions and offers a time. The quote is followed up on day 1, day 3 and day 7, then a Google review request goes out after the job.
10:12, the call goes unanswered. The customer gets a text that replies for you, asking for their town, the nature of the fault and how urgent it is. Their record is created from the answers, a slot is offered, and the tradesperson receives a summary. The quote then enters the follow-up sequence.
Real support, not another tool to configure.
Flowtask works like an extra set of hands in the office – simple to understand and easy to build on.
A generic tool
Standard- Setup left to you
- Features that don’t connect
- A rigid, standard process
- Mostly technical support
The Flowtask approach
Tailored- Set up with you, for you
- A fully connected customer journey
- Rules built around your business
- Hands-on help from real people
You are dealing with a person, not a support desk.
Flowtask is me: Baptiste Hiret. I design the system, set it up for your business and look after it afterwards. There is no rota and no file passed from hand to hand: I answer, not a ticket.
I built Flowtask for a simple reason: in a business of one to five people, enquiries always land at the wrong moment, on site, at the wheel or at a customer's home. That is not carelessness, it is that nobody can be in two places at once. Flowtask answers in the meantime, in your words, then hands the conversation back to you.
What that means: I take on few clients at a time, I say no when a request falls outside what the system can do, and I do not claim results I cannot yet show. The first customer feedback will be published here once it exists.
How I work, in detail (FR)A simple setup and a controlled launch.
You can see every message, rule and exception throughout the setup.
Understand
Your channels, common enquiries, priorities and the points where you want to step in.
Configure & test
Your profile, replies and qualifying questions are set up and tested before launch.
Launch & improve
A controlled rollout, a look at real enquiries and adjustments as you grow.
One single offer.
Flowtask centralises and automates the tracking of your customer enquiries: missed calls, automatic replies, qualification, appointments, follow-ups and Google review requests. All the essential features are brought together in one single offer, with no complicated packages.
What the other ways of not missing an enquiry cost
- A purchased lead €15 to €80 From a lead marketplace or Google Ads. The same lead is often sold to several trades at once.
- A human answering service €80 to €400 / month Someone picks up for you, during business hours only.
- A full-time employed assistant at least €34,000 / year Estimate published by an answering service (Optilib); holidays and cover come on top.
- Flowtask €249 excl. VAT / month Around the clock, at a fixed cost whatever the number of enquiries.
Market ballpark figures, worth checking for your area and trade. A subscription costs about the same as a handful of purchased leads, except that it works on all the others.
All standard Flowtask features are included. Initial commitment of three months.
Book my free demoWhat the setup includes
- Initial review of how the business works
- Configuration of the client account
- Adapting the system to the business's trade
- Tailoring the qualification questions
- Tailoring the SMS and email messages
- Setting up appointments and follow-ups
- Connecting the standard tools available
- Setting up lead tracking
- Full testing of the system
- Any corrections needed before launch
- Bringing the system live
- Initial support for the client
What the subscription includes
- Detection and handling of missed calls
- Automatic SMS sent after an unanswered call
- Automatic replies by SMS and email
- Qualification of customer enquiries
- Collection of the relevant information
- Creation of a lead record
- Centralising and tracking leads
- Offer of a call back or an appointment
- Automated appointment booking
- Organising follow-ups
- Follow-ups with leads
- Follow-ups on quotes
- Google review requests
- Summary of enquiries sent to the business
- Monitoring that the system is running correctly
- Technical maintenance
- Bug fixes
- Updates
- Minor adjustments
- Email support
The commitment, in plain words
Three months to start, then cancellable monthly with 30 days' notice.
Those three months are there to set the system up, tune it on your real enquiries and fix what needs fixing. Any shorter and we would not yet know whether the settings hold.
There is no twelve-month renewal: after the first three months, you tell us by email and the subscription ends when the notice period is over.
Billing
- Personalised setup€490 excl. VAT
- First month of the subscription€249 excl. VAT
- Total for the first invoice€739 excl. VAT
Later invoices are €249 excl. VAT per month. The initial commitment is three months. After that, the subscription can be cancelled each month, with 30 days' notice.
What this price covers
The standard Flowtask configuration for one business, at one site, under normal professional use, on the features currently available and validated.
What tradies ask us most often.
Got a question? Get in touch.
By email or on social media – we’ll reply within one business day.